I'm so angry with this company.

First, we went there to buy PLC downlights, 20 pcs. We chose the glass cover type with 2 small screw to open the glass. When we went home, we saw that the screws instead of being small & flat are big and sticking out. We went back & they said they changed the screws coz easier to screw open & close. We didnt want it coz it doesnt look streamline. He should have informed us even before we bought that they had changed the design right?

So we changed to other items. We wanted Ariston 30L storage heater but he recommended LA claiming Ariston got rust problem, bla, bla & so we took that. And also 2 ceiling fans with lights to make up the price. He showed us the fan photo from catalogue and we agreed. When we got home, we were shocked that the model is not the same as in the catalogue. He said, fan is the same but the light they changed the design. We told him that was not acceptable. Again, he didnt inform us that the item we are taking is not the same as the photo in the catalogue. We want the same one as in the catalogue. If dont have then he should refund us. There is nothing for us to exchange from the shop.

In addition, we also found out from our contractor that LA water heater is not a good brand and he had the cheek to tell us LA better & even charge us $20 more than Ariston!

We went back to change the water heater back to Ariston but no refund & now stuck with fans that we dont want & he refused refund! I am so angry I called CASE and submitted online.

I dont really have time to go around shopping as I have 3 kids, work partime & my husband is travelling quite often. So when my relative recommended this shop we thot we could get a good deal. Instead we end up is this mess!

Any advice please.

Shirin

should have come to renotalk earlier...

LA heater??? never heard of.... i bought ariston bcos lots of members here have used it and got no problems.

RHEEM always leaking...

Shirin, i hope CASE can help and you can get it resolved asap. it really sucks when these unscrupulous ppl are set on ripping customers off. if u have time, start reading as many threads as u can on renotalk.com so your reno progress goes smoothly from now on! i have benefitted so much from it, otherwise i would have been a classic "chopped carrot". all the best on yr reno!

Shirin, i hope CASE can help and you can get it resolved asap. it really sucks when these unscrupulous ppl are set on ripping customers off. if u have time, start reading as many threads as u can on renotalk.com so your reno progress goes smoothly from now on! i have benefitted so much from it, otherwise i would have been a classic "chopped carrot". all the best on yr reno!

Thanks. I have really been learning a lot from here. Wish I had found it sooner. I get my key next week & I have only 5 weeks before i need to move in so reno better go as planned.

I'm so angry with this company.

First, we went there to buy PLC downlights, 20 pcs. We chose the glass cover type with 2 small screw to open the glass. When we went home, we saw that the screws instead of being small & flat are big and sticking out. We went back & they said they changed the screws coz easier to screw open & close. We didnt want it coz it doesnt look streamline. He should have informed us even before we bought that they had changed the design right?

So we changed to other items. We wanted Ariston 30L storage heater but he recommended LA claiming Ariston got rust problem, bla, bla & so we took that. And also 2 ceiling fans with lights to make up the price. He showed us the fan photo from catalogue and we agreed. When we got home, we were shocked that the model is not the same as in the catalogue. He said, fan is the same but the light they changed the design. We told him that was not acceptable. Again, he didnt inform us that the item we are taking is not the same as the photo in the catalogue. We want the same one as in the catalogue. If dont have then he should refund us. There is nothing for us to exchange from the shop.

In addition, we also found out from our contractor that LA water heater is not a good brand and he had the cheek to tell us LA better & even charge us $20 more than Ariston!

We went back to change the water heater back to Ariston but no refund & now stuck with fans that we dont want & he refused refund! I am so angry I called CASE and submitted online.

I dont really have time to go around shopping as I have 3 kids, work partime & my husband is travelling quite often. So when my relative recommended this shop we thot we could get a good deal. Instead we end up is this mess!

Any advice please.

Shirin

How about selling some of the items? Me looking for ceiling fans with light ......