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celerygoh

Curtain Company To Recommend?

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Please beware of Teng Yong Curtain Pte Ltd. I have a very bad experience with them and purposely signed up for an account just to warn others not to be a victim.

They were at the furniture fair at Expo hall 7 which we went on 18th April 2014. As this is our 1st time doing our renovation works, we regretted not comparing with other recommended companies for our roller blinds. The prices quoted by the sales staff at Expo was very attractive, he quoted us a maximum $240 for roller blinds done for 2 bedrooms (ours was a 3 room BTO in Sengkang) but of course, prices will be slightly different as I understand that they need to take the detailed measurements first. But, in order to secure the so call "promo" price of $6 per sq ft, we need to pay a deposit on the spot.

Appointment for measurement taking was fixed on 23rd April at 2pm. However, on the day of appointment at 2pm, no one turn up. We then called up the staff in charge and only then he told us that he is on urgent leave. Nobody took the initiative to inform us that their guys could not come and only when we call the office, they then arrange for another guy to come at 4pm in which he was late again for 30mins. Upon taking site measurement for my 2 bedrooms, he calculated the total to be $790 for both rooms which is ridiculous, how can the price difference be so huge!? If it's a difference of $100-$200 we are able to accept it. but a difference of $500+ is too much. As we have already made a deposit, we have no choice but to proceed with just 1 bedroom (as we felt that their prices are too expensive and we would like to seek 2nd opinion). Installation date was then confirmed to be on 30th April at 2pm.

Yesterday was supposedly the installation date, we tried calling the guy in the morning to confirm the time but no one answered our call. 2pm and no one turn up again, we tried calling the guy again and he finally picked up but he then told us that the materials are not here yet! How can they have no decency to inform the customers that materials are not here and we were just waiting in vain. My husband was unhappy about this as he took leave specifically for this just to have his leave wasted. He then called the office and spoke to a lady (which after many calls turns out to be the boss). The lady lied to us saying that she is just a staff who answers the company's phone and put us on hold for a few times when we asked to speak to someone who can make decisions. She then gave us many excuses saying that her boss is not in, materials have arrived and they can send someone down to fix up the blinds for us immediately. Apparently, no communication between the sales staff and the office and they have to lie to their customers, but we no longer trust this company and we requested that they refund the deposit to us. Still waiting for answers from this lousy company, if they insist to take our deposit, will most probably lodge a complaint with CASE.

Sorry for the long rant, not sure if any others whom have engaged them before but for those who have not, please beware of this scammer company.

*Just saw these reviews from their past customers. Regretted not doing my homework before paying deposit to them.

http://stylplus.insing.com/business/teng-yong-curtain/jurong-east/id-15900000

Edited by Juney
 

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Hi i just try out kingsley window furnishing as mention by some forumers here. True enough their services were excellent and they are really punctual. Manage to get a deal much cheaper than a few other quotations. --edited--

 

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I got mine from Window Image.

I got 3 quotations from 3 different suppliers - 1 recommended by ID, 1 recommended by relative, 1 recommended by gf.

I chose Window Image (recommended by gf) as their quote was the cheapest and the sincerity & patience of the boss.

Quality wise, no complaint.

Service wise, no complaint as well! Staff attitude was friendly and timely.

The boss even came personally to monitor the work (I guess he understood what I was going through ...issue with reno company, delay etc.) to ensure everything was in place when I get home. THANK YOU, SAM! :thumbs up:

 

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As mention eariler i got my blinds n curtains from Kingsley Window furnishing. Today they just came for the installation. They were punctual n the job was perfectly done. The boss was also here to supervise the whole process. Overall services were excellent. Thks you so much Kingsley

 

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I think it just go for branded curtain shop if want more assurance and pay more or take more risk and pay less with no brand..

how to know if it is branded? I go for staff strength...cos big brand command big money = can have more staffs. haha

For me, I prefer direct recommendation from frens or relative who have their home done up which i can see...cos in forum, many recommendation are made by the curtain shop salemen themselves...keke..dun flame me..my personnel opinion only..

 

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Hi all just glad to share that kingsley window furnishing are having their referral program promotion. I got my referral voucher for successfully introducing their services to my friends. My friend also got discount voucher as a results of my referral. Most importantly we all like their workmanship.

 

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I think it just go for branded curtain shop if want more assurance and pay more or take more risk and pay less with no brand..

how to know if it is branded? I go for staff strength...cos big brand command big money = can have more staffs. haha

For me, I prefer direct recommendation from frens or relative who have their home done up which i can see...cos in forum, many recommendation are made by the curtain shop salemen themselves...keke..dun flame me..my personnel opinion only..

Nowadays, in curtains & blinds field are too competitive! Many are from Malaysia or Company in Singapore & factory in Malaysia. Sometimes, the price can be as low as is so difficult to believe..!! Why?? Price so low?? But.. Sad to mention here.. Some consumers are willing to take this chance to deal with these vendors.. (Some vendors are genuine, some are out there to cheat)!! Worse still!! Some consumers treat some vendors as FOC to just go on site & give quotation & start comparing quotes here & there!! Hence, consumers can't expect to pay for a price of a bunch of bananas & get a durian!! At the end of the day, consumers may get the worse products, either not a bunch of bananas or a durian!! Why, I'm here today.. I have seen or heard some of my friends or relatives, are doing it! Is rather.. Sigh.. Why like that?? Is ok to compare 2 or 3 quotes.. Consumers, please learn to respect these vendors who are genuine to just earn a living out there. Stop comparing them with those vendors who are out there to cheat or just keen in taking orders only.. But may not deliver on time!! I'm in the midst of renovating my new 2nd & 3rd home.. I'm pretty active in RenoTalk to view many reviews here.. Some are real reviews from consumers.. Some are vendors themselves advertising here.. Haha.. Is mixture of topics in my replies here.. Depend where you come from..

 

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http://www.renotalk.com/forum/topic/65963-dishonest-unreliable-curtain-blinds-contractor-freddie-chua-k-h/

Curtain Group - "Catch The Thief" The Thief Yelled

....................................................................

Some great info to share if you looking for new curtains

11 November

Kingsley Window furnishing

http://mycurtainsandblinds.com.sg/

Window Image

J&S

The above company is just for an idea or been intro by other user. Hope it help

Edited by Jenny1983
 

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I just had a very positive experience with Kay frm Tong Kheng Curtain.

Like most Renotalk users, I have been trying and meeting vendors recommended by this forum. However, though their services have been professional, the pricing is not that budget friendly.

My hubby and I are very pleased to meet up with Kay, as recommended by my hubby's friend. He is very professional and transparent with his pricing. In fact, his service and quote is able to meet all our requirements and we confirm with his company on the spot.

I am just glad that after meeting with 3 vendors, I am able to find an ideal one today :)

As for the actual installation, it wil only be done after the 7th month, hence I cannot commend on the workmanship yet.

But pricing and quality of fabric wise, I am confident that he has offered me the best deal.

His contact is Kay,Nine Eight Four Four One Nine Nine Two (~98441992~).

Hope this contact can help fellow forum users, cheers

 

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Hi all I'd like to strongly recommend D'Zander interiors. I'm making this post because they literally helped me saved thousands of dollars whilst I was renovating my place and I feel that the very least I could do for them was to give them their deserved public recognition.

The story is that whilst I was in the midst of renovating my new place, my then ID recommended me this curtain company (which I shall not name on the forum), who charged me X amount for blinds, curtains and carpets. This was after much discussions and bargaining with the curtain company. As I was doing carpets and my house has a large number of floor to ceiling window panels, I found the price still reasonable even though said X amount was quite significant.

Just before I was about to confirm the order with the curtain company, I received a quote from D'Zander, who quoted me an amount that was almost half of X. I was shocked when I saw the price difference but I thought maybe it is because of difference in material or quality. I decided to visit D'Zander to see for myself. When I got there, I was greeted by the staff of D'Zander who were really very nice and helpful. The long and short of it was that D'Zander was indeed able to give me the same quality and materials for almost half the price of X.

In the end, my family decided to proceed with D'Zander and we have been recommending them to friends and relatives ever since. Just sharing my personal experience which I hope will be of benefit to the other forum users. Those interested can visit their Facebook page - www.facebook.com/dzanderinteriors

 

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