Hi rinairfan,

I share same frustrations and dissonance. The company insisted that no one had complained about their products. That doesn't mean all customers are satisfied and perhaps, I thought, I was merely the unlucky one among others. Having read your review, I find that Amare La Casa clearly lacks the technical capabilities and professionalism to conduct business and after sales service in a reasonably fair manner.

I am disappointed with Almare la casa. We signed up with them at Lifestyle 21 exhibition Spore expo in Apr 2010. I just wished they were more honest rather than trying to pull a fast one on me when they came to finalize the wardrobe design.

1) At the expo: Promised Unlimited no. of fittings, drawers and shelves.

When came to discuss: She was not too happy when I asked for many pull out drawers and even tell me that I have too many drawers. I had to remind her that she did mentioned to us it is unlimited. If it is too expensive to have many drawers than she should have give a limited no. of drawers. Example I insisted a pullout drawer for the 2nd highest shelve cos that is where I will put in all my towels and because of the depth of the cupboard it will be impossible for me to take out my towels while standing on a stool (I am not tall, only 1.6m). So I asked for a pull out so that I can pull out and take things out of there. She gave all sorts of reasons and give ridiculous advise that it will not look nice with the tracking seen from below. Errmmm... there are opaque sliding door and wardrobe is personal... I don't think it is open for public to see!!!!

2) At the expo: We asked them if there is 1ft drawers. And they mentioned they have many range of sizes and it is possible to make 1ft drawers. I understand that this is not fully customised and they are ready made sizes from Australia.

When came to discuss: She said that 1ft drawers are too small and it took her a long long time to finally advise me to get a 1.5ft drawers instead. It was as if she was trying her very best for me to drop the idea of having the 1.5ft side of 5drawers and suggested many times for just using shelving. I did not give in to her and finally she did as what we had said.

3) At the expo: We asked abt our problem abt removing and un-assemble our current cupboard from Vhive. She mentioned at first that she only give free removal for built in and we could simply asked town council to remove our cupboard. Our sliding door for our current cupboard was abt 4ftx2 and are very heavy for my hubby to un-assemble himself. So she claimed she will get someone to un-assemble for us free of charge.

When came to discuss: She insisted that Town council are able to un-assemble for us and it is very simple to un-assemble. When we asked her if Town council is not able to than will she do it for us. She then asked my hubby to un-assemble himself and gave a long explanation. My hubby said it is too heavy for him to un-assemble the heavy sliding door and he have no knowledge on un-assemble the rest of the pieces. Than she said she can get someone to un-assemble the sliding door and the rest the town council can just unscrew to 2 (4ft x 2) and bring the cupboard out. I had to tell her it is in 8ft length in one piece and not in 4ft + 4ft length as she had claimed and there is no way for anyone to drag the cupboard out of the small corridor. They have to un-assemble all pieces before taking out. She did not believe us and when we showed her she finally understands but she asked us to get the "special" allen key from Vhive in order for her to dismantle. I called up Vhive and they said "If she is a cupboard maker, she should know that this is normal allen key. Nothing special." I managed to sold my Vhive cupboard and get Vhive plp to disassemble and assemble back to the new owner.

When the cupboard is finally FIXED!

4) The plp who fixed the cupboard did not follow to the same drawing measurement that we had discussed with this lady Karen. He claimed that Karen is only the retail plp and the one that fixed it is them. If that is so why aren't they the one do the measurement and advise us during the finalization? Whatever Karen has discussed was not done. 2 inches of my cupboard are wasted because of design fault. 2 inches for a 6FT wardrobe is A LOT! I could squeeze in 20pcs of clothes on the hanging poles. And what u see at the exhibition... the quality is NOT AS GOOD. The drawers are not smooth when pulled out. The silicone looks smeared everywhere. It was just **** messy. Quality wise really really sucks to the max. I think even Ikea ones looks more solid than this one. I just cannot believe this is from Austraila.

5) I wished I had opt for normal carpenters who can really customized your wardrobe according to your needs. And not Almare La Casa who has so many limitations with end product like mine! I waited one mth plus for the cupboard due to their waiting time for the frame.... and with a disappointing end results!!!!!

Edited October 28, 201016 yr by jks

Hi rinairfan,

I share same frustrations and dissonance. The company insisted that no one had complained about their products. That doesn't mean all customers are satisfied and perhaps, I thought, I was merely the unlucky one among others. Having read your review, I find that Amare La Casa clearly lacks the technical capabilities and professionalism to conduct business and after sales service in a reasonably fair manner.

Hi, JKS n Rinairfan,

Care to share more? I'm quite interested in their products, but might need to reconsider.

Thanks.

Hi suzuki 448,

here are the pics. Didnt manage to upload all due to the huge file size. My apologies, some pics may be repeated as they were some missing during uploading and thus reloaded in batches again.

Links to Photos showing quality of wardrobe from AMARE LA CASA (2010):

http://img810.imageshack.us/g/p205401100810.jpg/

http://img183.imageshack.us/g/p2145150810.jpg/

http://img576.imageshack.us/g/p2037130810.jpg/

http://img576.imageshack.us/g/p2144150810.jpg/

http://img255.imageshack.us/g/p215001150810.jpg/

http://img810.imageshack.us/img810/593/p205401100810.jpg

http://img221.imageshack.us/img221/6984/p2151150810.jpg

http://img179.imageshack.us/img179/9215/p2054100810.jpg

http://img261.imageshack.us/img261/1498/p2039130810.jpg

http://img259.imageshack.us/img259/7159/p0031110810.jpg

http://img408.imageshack.us/img408/541/p0032110810.jpg

http://img830.imageshack.us/img830/1764/p203701130810.jpg

http://img839.imageshack.us/img839/3586/p2038130810.jpg

http://img215.imageshack.us/img215/7031/p0035110810.jpg

http://img183.imageshack.us/img183/9886/p2145150810.jpg

http://img638.imageshack.us/img638/3876/p2144150810.jpg

http://img121.imageshack.us/img121/983/p214902150810.jpg

http://img576.imageshack.us/img576/6985/p2037130810.jpg

http://img168.imageshack.us/img168/127/p203601130810.jpg

http://img688.imageshack.us/img688/4254/p2053100810.jpg

http://img821.imageshack.us/img821/4183/p2057100810.jpg

http://img576.imageshack.us/img576/3876/p2144150810.jpg

http://img219.imageshack.us/img219/3196/p2143150810.jpg

http://img808.imageshack.us/img808/3083/p214301150810.jpg

http://img261.imageshack.us/img261/5217/p2146150810.jpg

http://img255.imageshack.us/img255/2743/p215001150810.jpg

http://img530.imageshack.us/img530/5466/p2150150810.jpg

Hey JKS and Rinairfan,

I think your pictures are very small. Maybe you should enlarge it so we can see better.

Cheers!

Hi nickgoh,

you may wish to refer to earlier threads for my review of their wardrobe. This was one of the worst and most cumbersome purchase I ever had. To such extent where I need to initiate legal action against the company due to the unfair practice, lackadaisical attitude (they simply ignored all the faults, said it was nothing, asked me to live with it, did not follow up, did not apologize, promised to change the drawers and scratched bar yet nothing was done at all, refused to admit fault and denied bad quality despite evidence shown) in order compel their attendance in court to take up their responsibility as a seller as the defects as shown in photos posted remained intact till date.

Above all, it was very exasperating communicating with them. Decent companies with reasonable management or staff would look into feedback and provide service recovery or product rectifications if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, told me I can dont like their wardrobe just like some people like and some people doesnt like LKY. She also said if I want my wardrobe to be straight, I need to tell them "K****, I want my wardrobe to be 100% straight. Decent and reasonable companies will definately follow up on feedback and provide service recovery/product rectification if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, (first visit after installation did not rectify all faults, instead slanted bar when refixed to be straight was added with scratched). Imagine the company can tell me 'I can don't like their wardrobe just like some people like and some people don't like LYK' (Amare La Casa, 2010). If I wanted a straight wardrobe with aligned shelvings, I need to tell them "K****, I want my shelving to be 100% straight", claimed I am fussy whereby I only highlighted the major faults and not even the minor ones initially, also tried to be funny and asked me to teach her how to cut shelves and build wardrobe since I wanted aligned shelvings with consistent dimensions (shortfall is not in terms of 1 or 2 mms but 1 or 2 inches), sales strategy of not indicating their standard resulting in different outcome (measurements and drawing plans not indicated and revealed) and will only rectify the fault if I top up money to redo wardrobe to my requested depth.

I personally and unfortunately, experienced the recalcitrant turned-off attitude, arrogance, unreasonableness and aggressive yet defensive stances. They lack professionalism, willingness, sincerity and capabilities to resolve the matter and clear their own sales/product mistakes. Although an order was given for them to refund and remove the wardrobe within 30 days, I got a feeling that I will need to go through further proceedings in order to enforce the order, in which I will.

Hi, JKS n Rinairfan,

Care to share more? I'm quite interested in their products, but might need to reconsider.

Thanks.

Is that the workmanship from Amare La Casa?

It looks bad. Everything seems like a amateur carpenter's workmanship.

Actually I'm gonna do a customize wardrobe before CNY 2011. I have shortlist a few but definitely not this kind of workmanship I want.

Workmanship is important but Business ethic is more important.

Hi nickgoh,

you may wish to refer to earlier threads for my review of their wardrobe. This was one of the worst and most cumbersome purchase I ever had. To such extent where I need to initiate legal action against the company due to the unfair practice, lackadaisical attitude (they simply ignored all the faults, said it was nothing, asked me to live with it, did not follow up, did not apologize, promised to change the drawers and scratched bar yet nothing was done at all, refused to admit fault and denied bad quality despite evidence shown) in order compel their attendance in court to take up their responsibility as a seller as the defects as shown in photos posted remained intact till date.

Above all, it was very exasperating communicating with them. Decent companies with reasonable management or staff would look into feedback and provide service recovery or product rectifications if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, told me I can dont like their wardrobe just like some people like and some people doesnt like LKY. She also said if I want my wardrobe to be straight, I need to tell them "K****, I want my wardrobe to be 100% straight. Decent and reasonable companies will definately follow up on feedback and provide service recovery/product rectification if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, (first visit after installation did not rectify all faults, instead slanted bar when refixed to be straight was added with scratched). Imagine the company can tell me 'I can don't like their wardrobe just like some people like and some people don't like LYK' (Amare La Casa, 2010). If I wanted a straight wardrobe with aligned shelvings, I need to tell them "K****, I want my shelving to be 100% straight", claimed I am fussy whereby I only highlighted the major faults and not even the minor ones initially, also tried to be funny and asked me to teach her how to cut shelves and build wardrobe since I wanted aligned shelvings with consistent dimensions (shortfall is not in terms of 1 or 2 mms but 1 or 2 inches), sales strategy of not indicating their standard resulting in different outcome (measurements and drawing plans not indicated and revealed) and will only rectify the fault if I top up money to redo wardrobe to my requested depth.

I personally and unfortunately, experienced the recalcitrant turned-off attitude, arrogance, unreasonableness and aggressive yet defensive stances. They lack professionalism, willingness, sincerity and capabilities to resolve the matter and clear their own sales/product mistakes. Although an order was given for them to refund and remove the wardrobe within 30 days, I got a feeling that I will need to go through further proceedings in order to enforce the order, in which I will.

Hi JKS,

Did you win the case against them??

It's so terrible.

Yes. I won the case and have an order against them. But till date, they did not bother to arrange to collect back their wardobe. Neither was any money order received. I would not post such incriminating facts online if it isnot reflective of the truth, otherwise, I may be sued for defamation.Even if quality is not up to standard, ethical business practices and genuine service recovery efforts would have resolved the matter amicably without the hassle to go through judiciary process.

Hi JKS,

Did you win the case against them??

It's so terrible.

Hi nickgoh,

you may wish to refer to earlier threads for my review of their wardrobe. This was one of the worst and most cumbersome purchase I ever had. To such extent where I need to initiate legal action against the company due to the unfair practice, lackadaisical attitude (they simply ignored all the faults, said it was nothing, asked me to live with it, did not follow up, did not apologize, promised to change the drawers and scratched bar yet nothing was done at all, refused to admit fault and denied bad quality despite evidence shown) in order compel their attendance in court to take up their responsibility as a seller as the defects as shown in photos posted remained intact till date.

Above all, it was very exasperating communicating with them. Decent companies with reasonable management or staff would look into feedback and provide service recovery or product rectifications if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, told me I can dont like their wardrobe just like some people like and some people doesnt like LKY. She also said if I want my wardrobe to be straight, I need to tell them "K****, I want my wardrobe to be 100% straight. Decent and reasonable companies will definately follow up on feedback and provide service recovery/product rectification if logical and required. Yet, this special company AMARE LA CASA is off the reverse end. I was shouted at, advised to talk to them nicely since I need them to do the rectifications (full pymt made), person in charge can tell me she was unhappy and ended the conversation, told me I am giving them problems when they came for pdt and service (plus ego) recovery, told me to make sure I can reach the wardrobe if I want to adjust the hanging bar, called me late at night and made me repeat my complaint which was emailed and conveyed verbally but no formal reply given and ended the call saying that it was late and she needed to sleep, said there was no reason for them to come rectify so many times as it was only a 6ft wardrobe, (first visit after installation did not rectify all faults, instead slanted bar when refixed to be straight was added with scratched). Imagine the company can tell me 'I can don't like their wardrobe just like some people like and some people don't like LYK' (Amare La Casa, 2010). If I wanted a straight wardrobe with aligned shelvings, I need to tell them "K****, I want my shelving to be 100% straight", claimed I am fussy whereby I only highlighted the major faults and not even the minor ones initially, also tried to be funny and asked me to teach her how to cut shelves and build wardrobe since I wanted aligned shelvings with consistent dimensions (shortfall is not in terms of 1 or 2 mms but 1 or 2 inches), sales strategy of not indicating their standard resulting in different outcome (measurements and drawing plans not indicated and revealed) and will only rectify the fault if I top up money to redo wardrobe to my requested depth.

I personally and unfortunately, experienced the recalcitrant turned-off attitude, arrogance, unreasonableness and aggressive yet defensive stances. They lack professionalism, willingness, sincerity and capabilities to resolve the matter and clear their own sales/product mistakes. Although an order was given for them to refund and remove the wardrobe within 30 days, I got a feeling that I will need to go through further proceedings in order to enforce the order, in which I will.

Hi JKS,

I felt sorry for you. But which salesperson did you dealt with? The salesperson i spoke to seems to be quite a good lady.

Hi JKS,

I felt sorry for you. But which salesperson did you dealt with? The salesperson i spoke to seems to be quite a good lady.

I guess JKS had fallen for the same trap LOL

hi nickgoh,thanks for ur empathy. Sales pitch was by Yina at the furniture exhibition. Main person in charge is Karen. Those insinuating remarks were from both. Initially (before intallation) they were friendly and cordial. Not anymore after payment was made. First feedback to Karen was still ok. But her partner came and didnt looked into all faults. The chipped and stained drawers were not even replaced and just left. They kept repeating it's their standard and I seemed to have no choice but to accept and I'm glad I didn't after seeking legal advice. After the first rectification which was just a waste of time and coming for thr purpose for persuading to accept their standard and not a rectification trip. I called to feedback again as it was ridiculous that they turn deaf and blind to my calls and emails. Then the seemingly friendly people started their shrewd poppycock.

Hi JKS,

I felt sorry for you. But which salesperson did you dealt with? The salesperson i spoke to seems to be quite a good lady.

hi nickgoh,thanks for ur empathy. Sales pitch was by Yina at the furniture exhibition. Main person in charge is Karen. Those insinuating remarks were from both. Initially (before intallation) they were friendly and cordial. Not anymore after payment was made. First feedback to Karen was still ok. But her partner came and didnt looked into all faults. The chipped and stained drawers were not even replaced and just left. They kept repeating it's their standard and I seemed to have no choice but to accept and I'm glad I didn't after seeking legal advice. After the first rectification which was just a waste of time and coming for thr purpose for persuading to accept their standard and not a rectification trip. I called to feedback again as it was ridiculous that they turn deaf and blind to my calls and emails. Then the seemingly friendly people started their shrewd poppycock.

Just share one of my story about poor after sale service. I bought an insurance from an agent. Initially everything was good. Agent come to my house and send me documents to sign. Even send me birthday card for the 1st year.

Then I intended to cancel my policy becoz I wanna support a good friend by buying from him instead.

When I called the agent and told her I wanna canceled the policy. Many silly questions were asked. Then I called her a few times but she told me either NOT FREE or she didnt pick up. In the end I called her company. Few days later, she asked me to go to her office to cancel the policy! What a vast differences from pre sales and after sales.

Hi JKS,

I felt sorry for you. But which salesperson did you dealt with? The salesperson i spoke to seems to be quite a good lady.

nickgoh,

Do you have any good contractor to recommend? I intend to do a customize wardrobe.

I have been looking at the forum for quite sometime. I shortlist a few but have yet to decide.

Cheers!

nickgoh,

Do you have any good contractor to recommend? I intend to do a customize wardrobe.

I have been looking at the forum for quite sometime. I shortlist a few but have yet to decide.

Cheers!

Hi all,

erm,, im a satisfied customer from amare la casa. to be honest, they're service n wardrobe are GREAT ! I don find any problems with them and their wardrobe. i recommended this wardrobe to a few of my friends, all seems to have no problem with anything.

i do actually found out the whole incident from karen, n i felt a little unfair for them as 'somebody' are simple looking for a 'little' problemS. like, WHICH CONTRACTOR IN THIS EARTH WILL BUILD A WARDROBE IN 80CM DEPTH? think...

and no offence peeps, 'I have no personal grudges against anyone nor the company in particular. This is my objective review as a consumer'

hi darknight33,i'm happy for you that you had received satisfied product and service from Amare La Casa and did not go through the hassle and frustrations that i had. While you may feel that that 'somebody' who is 'simple' just looking for a little 'problems', touch your heart and ask if you would pay for a NEW wardrobe where shelves are not even, not aligned, not as discussed and also decorated with chips marks, dents, and stains? And yet, yina who came down said the defects are nothing BUT took photos herself, promised to change some parts, yet left it hanging without doing anything. Of course I respect your views, but if you find the verdict unfair, you may be scandalising the court's judgement and our judiciary system. It's understandable if you as a consumer think that no one on earth would customise an 80cm wardrobe. However, coming from the company who offers core customisation services yet only delivers standardised depth of 44.5cm (omitted info) is unacceptable. Customised wardrobe should be done accordingly to fit individual's requirements, as promised. In case you are not aware, off the shelves standard is 60cm. My requested depth is not to find 'problem' but to fit the space in my room and maximise storage space. Karen ridiculed this point in court too, citing customer will not be able to reach for their items with this depth. I felt that while she may find it personally impossible to reach with the length of our hands, it is immaterial. The company should not dictate how a wardrobe should be utilised according to how they instruct customers and only build wardrobes they think is standard. As it's a personalised product that comes with customised services. As mentioned, I believe there are other satisfied independent customers just like yourself. Unfortunely, I fell not by choice into the other group of customers.

Hi all,

erm,, im a satisfied customer from amare la casa. to be honest, they're service n wardrobe are GREAT ! I don find any problems with them and their wardrobe. i recommended this wardrobe to a few of my friends, all seems to have no problem with anything.

i do actually found out the whole incident from karen, n i felt a little unfair for them as 'somebody' are simple looking for a 'little' problemS. like, WHICH CONTRACTOR IN THIS EARTH WILL BUILD A WARDROBE IN 80CM DEPTH? think...

and no offence peeps, 'I have no personal grudges against anyone nor the company in particular. This is my objective review as a consumer'

Hi all,

I am a satisfied customer of Amare La Casa. They are the best company whom I ever enage to renovate our house in Nov 09'.

They are professional enough to advise on the design on the combination of the interior cabinet and the panel of the sliding door.

So far I have no complaint on the 3 sets of wardrobe that they done for me.

I am most willing to recommend their system to my friends and relatives.

As a comsumer sometime is good to seek the professional advise. We only renovate our home about 3 to 4 times max in our life time, how can we compare to the professional whom make a few hundreds or thousand in a yr.