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I just bought a hitachi fridge a couple months back and recently the hinges of its inside shelf plastic cover broke off due to an inherent design flaw. While the fridge is under warranty the cover is not covered as it is categorised as an "accessory".

I was very frustrated as this was not openly communicated to me before I bought the fridge. And now I have to pay for something that was not badly designed/manufactured, not explicitly communicated to consumers, and no ownership by the principal Hitachi. Utmost disappointing experience from a Japanese big-name manufacturer.

Buyers beware. Safe yourself the hassle - shop for other more dependable and customer-centric brands - there are many out there.

 

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