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wesleytay

Horrible hitachi fridge experience, Lousy Harvey Norman service

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We bought a Made-in-Japan Hitachi fridge last December (delivered in Jan 2017) from Harvey Norman( Parkway Parade) and the experience has been horrible!!! Should I say disgusting as well. The frustration is also compounded by the incompetency of the hitachi service center to address the problem and the bad service from Harvey Norman.

We thought the Made-in-Japan quality will give us a peace of mind. But NO! It has given us so much trouble and frustration! The fridge costs us more than 2000 dollars but i feel it is not worth the money at all.

Here are the issues we have with the fridge:

1. Condensation of water on the fridge compartment doors.

2, Lots of fruit flies in the fridge!

The problems appeared right after the fridge was delivered and we called up the hitachi service center immediately. That was in January. The hitachi service man came down and helped check the fridge and could not find any problem with the fridge. He asked us to wait and see. One month later, the problems are still there and we asked the hitachi service man to come again. He tried to put some rubber sealing on the fridge doors. Nothing changed. He suggested us to put some lemon juice in the fridge to prevent the fruit flies from getting in. I followed his suggestion. It seemed to work initially but the fruit flies come back again after a few days. I am still not sure how do the fruit flies get into the fridge. And with the condensation on the fridge door, I highly suspect that there is some issue with the fridge door sealing.

As we were busy during Chinese New Year, we only called again in late Feb to tell hitachi service center that the problems are still not resolved. The service man came down again in March to take some data from the fridge. Again, they are not sure what is the cause of the problems. By now I started to wonder whether they would be able to solve the problem at all. I called up Harvey Norman and the sales man who sold us the fridge told us to get help from the Hitachi service center!! I told him that the Hitachi service center is not able to solve the problem, the Harvey Norman salesman said he cannot do anything about it either. I was infuriated that he didn't even bother to help! He simply said the shop floor can not help, if I want to complain I can go to their website and email their headquarter!!!! WTF!!  Is this type of service standard from Harvey Norman!!

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Edited by wesleytay
new video
 

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Hi Wesley,

 

im sorry to hear this. This is really horrible. What model did you get? I am actually planning to buy a hitachi fridge , it's the one with the ice and water dispenser. 

But reading your experience makes me think twice. 

I really hope hitachi would do something about this. Write in on their fb page (if they have one) 

 

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this is definitely workmanship problem with the fridge.

the fridge should be air tight from prevent cold air from escaping.

now even fruit flies can go in, meaning cold air is escaping which increase energy consumption.

i think the job of the sales is just to sell. once complete transaction they don care anymore. anything will push to agent.

im thinking either Hitachi or Mitsubishi. 

now i think Mitsubishi is the way to go?

just for info, i heard that all jap fridge compressor is done by panasonic singapore. donno how true is it.

 

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On 01/04/2017 at 0:31 PM, wesleytay said:

We bought a Made-in-Japan Hitachi fridge last December (delivered in Jan 2017) from Harvey Norman( Parkway Parade) and the experience has been horrible!!! Should I say disgusting as well. The frustration is also compounded by the incompetency of the hitachi service center to address the problem and the bad service from Harvey Norman.

We thought the Made-in-Japan quality will give us a peace of mind. But NO! It has given us so much trouble and frustration! The fridge costs us more than 2000 dollars but i feel it is not worth the money at all.

Here are the issues we have with the fridge:

1. Condensation of water on the fridge compartment doors.

2, Lots of fruit flies in the fridge!

The problems appeared right after the fridge was delivered and we called up the hitachi service center immediately. That was in January. The hitachi service man came down and helped check the fridge and could not find any problem with the fridge. He asked us to wait and see. One month later, the problems are still there and we asked the hitachi service man to come again. He tried to put some rubber sealing on the fridge doors. Nothing changed. He suggested us to put some lemon juice in the fridge to prevent the fruit flies from getting in. I followed his suggestion. It seemed to work initially but the fruit flies come back again after a few days. I am still not sure how do the fruit flies get into the fridge. And with the condensation on the fridge door, I highly suspect that there is some issue with the fridge door sealing.

As we were busy during Chinese New Year, we only called again in late Feb to tell hitachi service center that the problems are still not resolved. The service man came down again in March to take some data from the fridge. Again, they are not sure what is the cause of the problems. By now I started to wonder whether they would be able to solve the problem at all. I called up Harvey Norman and the sales man who sold us the fridge told us to get help from the Hitachi service center!! I told him that the Hitachi service center is not able to solve the problem, the Harvey Norman salesman said he cannot do anything about it either. I was infuriated that he didn't even bother to help! He simply said the shop floor can not help, if I want to complain I can go to their website and email their headquarter!!!! WTF!!  Is this type of service standard from Harvey Norman!!

ezgif.com-video-to-gif_(7).gif

 

 

ezgif.com-video-to-gif (9).gif

ezgif.com-video-to-gif_(8).gif

I have the same problem with my hitachi. Very disappointed

 

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I have the same problem as well, although ur fly count is 10 times more than mine :D. Mines a Hitachi mini French door fridge. 

Its a sealing issue. Don't just let the door close by itself, apply a bit of pressure more to seal it. That helps in my case.

 

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Wow I have this issue also, but 10x lesser flies than yours. After I did a thorough clean, it disappeared for a month. Now it is back. I thought the first time was because I put ong lai from 1st day rolling, into the fridge. It probably already got a few flies. Hai

 

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Oh I''m so surprised to see such video! My Hitachi made in japan refrigerator delivered two months ago and till date, luckily no fruit flies.

Is it because of the environment or got rotten fruits inside?

 

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There's always something wrong with these Japanese stores . This is a nightmare. I bought the same freezer on our website and do not regret it. And by the way, the price it came out even cheaper than from Japan. They have good working conditions and a huge selection, as well as highly qualified specialists. I advise you not to resort to the services of Japanese stores, and use our. I hope my comment was useful to you. Leave a link  ianboer.com.au

 

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