I placed an order of a sofa set, coffee table and tv console from Furniture Collection Centre (FCC) at Sungei Kadut on 20 August. Delivery date was set to be 16 October and i was assured that the furniture will be shipped in way before the set delivery date and that they would be kind enough to store the furniture in their own warehouse as my new home was not ready yet.
1 week before the delivery date, I received a call from a staff informing me that the shipment had been delayed. She apologised for the delay but when I asked her why it was delayed, she made it seem as if it was my fault. She said that I should have asked for an earlier delivery date (which was not possible as renovations for my home would not have been completed by then).
A few days later, I went down to the shop to discuss with the boss regarding compensation for the delay. The boss REFUSED to acknowledge my existence and carried on talking to her own staff! I was attended by another staff member who promised to give me 2 PATHETIC pillows as compensation upon the delivery. She even promised to deliver the coffee table and tv console 1 day earlier than the delivery date of 16 October but the sofa set was still delayed though. The cofee table was delivered at 11pm on a weekday when it was promised to be delivered after 6pm. I had to work the next day and i was already getting ready to sleep! The promised tv console was said to be defective and so i did not receive it as well.
2 weeks later, i received my sofa set and the tv console but NO COMPENSATED PILLOWS came along!!! And up till then, i did not receive any apology from the boss herself. As fate would have it, the cheque that i issued for the balance of the payment bounced. A staff member called me to discuss alternative modes of payment and we made an agreement that i would issue another cheque in 2 week's time (i could pay any time but i would just like them to have a taste of having the payment delayed, as of how i would feel having my furniture delayed). That same night at 11pm, the boss came banging on my door demanding payment! She was causing a disturbance and i felt very much threatened as she was physically very much bigger than me. At the same time, she was embarrassing me in front of my new neighbours! My brother was worried for my safety and advised me to settle the payment, which i did the next day itself.
i am just sharing my experience with you so that you will not experience the same thing. Not only did they delay the delivery of my furniture, they did not even bother to apologise and expected me to be gracious about it. I am the customer afterall! How can a customer be treated this way? So, if you intend to buy anything for there, think twice and do not be fooled by their initial bout of friendliness.