Hi all,

Not trying to side anyone here.

It is not uncommon for any staffs/bosses/friends to hide behind a computer from a company to act as a VERY SATISFIED customer to praise/boost/glorified themselves over the net space. This is a very unethical marketing strategy, however.

It is also common to see forum mates opening multiple accounts to attack another forum mate.

It is your call and duty to find out more about the company before making any decision.

Take your time. Find out from other forum mates. If possible, ask them to show you the pictures of poor workmanship/ good workmanship. A picture tells a thousand words. Forum is just a guide to source out the information you want.

My 2 cent worth.

Hi

I fully agree with your view and suggestion.

If you looking out for contractor to do wardrobe for you, ask for a real showhouse.

If possible call all the contractor's customer lists whether they are happy with the contractor works.

Finishing work is very subjective to individual expectation. Do you agree with me?

Hi

I fully agree with your view and suggestion.

If you looking out for contractor to do wardrobe for you, ask for a real showhouse.

If possible call all the contractor's customer lists whether they are happy with the contractor works.

Finishing work is very subjective to individual expectation. Do you agree with me?

Hihi,

I agree with you that it is subjective to individual expectation. However, everybody had a minimum expectation. A company cannot hand over a finished job with uneven shelves, chipped edges, un-smooth drawers. To me, this is quite unprofessional for a company to handover such a sluggish job.

For your second point, to call the customer lists seems impossible. The company should protect the customers' privacy rather than to ask the prospect to call the customers.

Personally, I do not go down to any showroom. It is because it looks like an "Advertisement". Everything was good there. From the most complex wardrobe to alluring shoes cabinet, everything you find there are the best quality.

It's like going to the car showroom. Everything was nice and well polished. Even the car agents are well polished with sales talk. All the good mechanism are mentioned but not the bad ones. Look at Toyota, it doesn't need people to sales talk much and people know Toyota is a good brand.

My old house was renovated by an ID. I did not go down to her company's showroom. She was recommended by my friend. My old house was neatly done by her. Additionally, she was responsible when I pointed out some flaws, she quickly rectified it withing the next day. However, I can't find her as she no longer worked in her company.

It's like 一传十，十传百，百传万。 (Sorry poor chinese )

It means if a company is really good/bad ... It will spread around quickly like wild fire thru words of mouth.

So my point is, the bad company will ultimately loses all his customers and reputation, whereas, the good company will be gloried without the need of 'advertisement'.

nickgoh,

Do you have any good contractor to recommend? I intend to do a customize wardrobe.

I have been looking at the forum for quite sometime. I shortlist a few but have yet to decide.

Cheers!

Hi, Suzuki448

I've just engaged Amare La Casa to do up the wardrobes for all of my 4 bedrooms.

After looking at the end products in the studio, i can accept the workmanship.

The salesperson yina did emphasize that the depth of the structure is 45mm, whereas the uneven shelves is only for the flexible shelves due to uneven walls. So that we could move it freely without protruding out of the whole structure.

My wife love their system and they had higher percentages of good comment then the bad ones. Therefore, we've decided to give it a try.

I would try to upload the photos I've took in their studio earlier on.

Hi

I fully agree with your view and suggestion.

If you looking out for contractor to do wardrobe for you, ask for a real showhouse.

If possible call all the contractor's customer lists whether they are happy with the contractor works.

Finishing work is very subjective to individual expectation. Do you agree with me?

Hello Rariching.

I totally agree with you. It depends on individuals. It's true that a company must rectify any flaws. But the funny thing is some people are so hard to pleased as no matter how much times people rectify, they just seems to have problem with it. Dunno is the company 'suay' or wad. LOL

i also dunno why some people will wanne condemned a company till this extend. Is dreaming of the company will close down or? and the most amazing part is they can assume that we trying to impose as customers.. HAHA !!

but i'm just wondering, why Amare La Casa did not stand up for themselves?

darknight33

No offense but I just wish to clarify the following points raised by you.

"But the funny thing is some people are so hard to pleased as no matter how much times people rectify, they just seems to have problem with it. Dunno is the company 'suay' or wad."

Easy to please or hard to please is subjective. If you bought a NEW wardrobe with so many defects yet the company refused to rectify after collecting your money and throwing you with your defected product, in my view, a super easy customer would just accept it without any complaints. Perhaps your threshold falls under this category.

On that, as a consumer, asserting basic rights on reasonable quality seems to be slated as being difficult. In case what you heard was skewed or partial, throughout, there was only ONE rectification visit during which among the whole list of faults, only two were looked into (and also made worse). Slanted bar was fixed straight but added with scratches. Uneven shelves were cut even shorter. The rest of defects were not looked into. Second visit was arranged but no works were done as they only came to 'look' at the problems. Perhaps, indeed the company was suay and not as lucky to have easy customers and ardent supporter like yourself.

"i also dunno why some people will wanne condemned a company till this extend. Is dreaming of the company will close down or? and the most amazing part is they can assume that we trying to impose as customers.."

This is a reno forum where people share their views, purchases, recommendations, etc. Although some companies do log in themselves to moderate the negative reviews, whether you are a customer or just a posed customer is in fact immaterial as you can share your happy purchase while I share my unpleasant encounter. What was shared was solely the truth and not made up to condemn the company to the extent of closure. No company has 100% satisfied customers due to lapses arising from human errors, technical faults or even customers' unreasonable expectations. What is important is the attitude and lessons that we learn from mistakes/experience.

Hello Rariching.

I totally agree with you. It depends on individuals. It's true that a company must rectify any flaws. But the funny thing is some people are so hard to pleased as no matter how much times people rectify, they just seems to have problem with it. Dunno is the company 'suay' or wad. LOL

i also dunno why some people will wanne condemned a company till this extend. Is dreaming of the company will close down or? and the most amazing part is they can assume that we trying to impose as customers.. HAHA !!

but i'm just wondering, why Amare La Casa did not stand up for themselves?

Hi all,

I am sorry to hear that some of you had 'horrific experiences' with Amare La Casa. On the contrary, our experience with Amare La Casa was one of the BEST we have had, considering this is the 4th time we have moved in over 21 years.

We just moved into a point block 5 rooms HDB at Spottiswoode Park Rd. We had signed a package with Amare La Casa to install ALL 45ft worth of wardrobes, shoes cabinet, book & storage cabinets for our house. The effect was FANTASTIC, cos we had an "L" shaped cabinet along one corner of the house and it was mirrored from ceiling to floor - it "ENLARGED" the space we had and made the living area look so much bigger than it really is.

All the clutter are now hidden behind BEAUTIFUL sliding doors... our home never looked so neat and classy! Mind u, we stayed in condos (Ava Tower and La Maison) previously and they never looked as GREAT as this HDB flat we are now staying in.

The staff and boss of Amare La Casa were really attentive and obliging - we have requested for additional shelvings and hang bars, plus reinforcement for those shelves which carry heavy items like books, suitcases etc.... and they have been back 2-3 times so far, to rectify these requests, NO QUESTIONS asked.

Even the boss personally came down to ensure that the crucial corner mirrors and shelf reinforcements are installed properly, the staff were friendly and helpful. My husband and I are very impressed with their service and we are glad we chose Amare La Casa over other wardrobe options out there in the market.

I really empathize with those of you who didn't have the same great experience we have had, leading to so much complaints and mean feedback about their services. Then again I wish to ask - kindness and common courtesy BEGETS the same... perhaps you had been antagonistic in your demands and feedback, that's why it begets you the same reaction from the staff and people around you.

Perhaps a softer approach will get you better results in return? Just like how we got their best services and products, so I encourage those of you who were experiencing the opposite to reflect why this is happening to you? No offense I hope, just my 2 cents worth. =)

For those who are contemplating signing up with Amare La Casa, I strongly encourage you to do so. You will not regret it, but you must sit down to review and decide how best to maximize the space you have and then get them to built it accordingly. You are welcome to reply me and perhaps I will email you the pictures of the cabinets they have done for us before you decide?

Truly satisfied customers,

Mr and Mrs Kay

Mrs Kay,

I fully agree with you that kindness and common courtesy begets the same. I'm sure many other customers who received such quality as shown in the photos posted would raise their dissatisfaction. While I have my respectful email sent to AMARE LA CASA to REQUEST and not DEMAND for rectifications, the company was undeniably antagonistic about their own quality and refused to accept responsibility. Yes you are right. Had the feedback been looked into it and rectified, the matter would be resolved amicably with a softer approach without the necessity to go through a hearing. As a business entity, a company cannot simply refuse to address valid complaints and refused to provide due service recovery.

Also thanks for your advice. It was perhaps the size of the deal that determines the kind of service received. After all, "it's only a 6ft wardrobe and there is no reason why we need to make so many trips" (Amare La Casa, 2010).

Hi all,

I am sorry to hear that some of you had 'horrific experiences' with Amare La Casa. On the contrary, our experience with Amare La Casa was one of the BEST we have had, considering this is the 4th time we have moved in over 21 years.

We just moved into a point block 5 rooms HDB at Spottiswoode Park Rd. We had signed a package with Amare La Casa to install ALL 45ft worth of wardrobes, shoes cabinet, book & storage cabinets for our house. The effect was FANTASTIC, cos we had an "L" shaped cabinet along one corner of the house and it was mirrored from ceiling to floor - it "ENLARGED" the space we had and made the living area look so much bigger than it really is.

All the clutter are now hidden behind BEAUTIFUL sliding doors... our home never looked so neat and classy! Mind u, we stayed in condos (Ava Tower and La Maison) previously and they never looked as GREAT as this HDB flat we are now staying in.

The staff and boss of Amare La Casa were really attentive and obliging - we have requested for additional shelvings and hang bars, plus reinforcement for those shelves which carry heavy items like books, suitcases etc.... and they have been back 2-3 times so far, to rectify these requests, NO QUESTIONS asked.

Even the boss personally came down to ensure that the crucial corner mirrors and shelf reinforcements are installed properly, the staff were friendly and helpful. My husband and I are very impressed with their service and we are glad we chose Amare La Casa over other wardrobe options out there in the market.

I really empathize with those of you who didn't have the same great experience we have had, leading to so much complaints and mean feedback about their services. Then again I wish to ask - kindness and common courtesy BEGETS the same... perhaps you had been antagonistic in your demands and feedback, that's why it begets you the same reaction from le around you.

Perhaps a softer approach will get you better results in return? Just like how we got their best services and products, so I encourage those of you who were experiencing the opposite to reflect why this is happening to you? No offense I hope, just my 2 cents worth. =)

For those who are contemplating signing up with Amare La Casa, I strongly encourage you to do so. You will not regret it, but you must sit down to review and decide how best to maximize the space you have and then get them to built it accordingly. You are welcome to reply me and perhaps I will email you the pictures of the cabinets they have done for us before you decide?

Truly satisfied customers,

Mr and Mrs Kay

Heard so much comment here, but i strongly encourage people to get their wardrode from them. Had my wardrode done by them and was really done up well. During housewarming, all my friends say mine are so much better than theirs. I can only say, you never try you'll never know. Just to share my point of view. Go ahead with them, service is really good. You won't regret!

This must be a really special thread to have attracted so many newbies to post something to chip in their opinion.

Let the buyers beware.

This thread is interesting ...

This thread is interesting ...

ya lor.. all of sudden so many new sign-ups since 1 nov and so coincident, all satisfied customers lei...

Wow... new members suddenly create acct just to reply and support Almare La Casa! Strange...reallly strange. I ve read other threads before in renotalk where many customers were not satisfied with a particular company and suddenly there are few newbies who supports them. I mean only a fool would believe that these are genuine response from the so-called satisfied customers. I just hope you new buyers be careful... no one wants to ve their business fails and would be willing to go great lengths to "cover" themselves. Just becareful... after all it is ur hard earned money... and unlike electrical appliences... u can't simply discard and get a new one. U r STUCK with it for years to come. I hope Almare La Casa will not resort to such low act and improve themselves instead. Honesty is the best policies. No point getting business deal once twice from one person... u would want business deals to expand by word of mouth... good after sales service is important as well.

Wow... new members suddenly create acct just to reply and support Almare La Casa! Strange...reallly strange. I ve read other threads before in renotalk where many customers were not satisfied with a particular company and suddenly there are few newbies who supports them. I mean only a fool would believe that these are genuine response from the so-called satisfied customers. I just hope you new buyers be careful... no one wants to ve their business fails and would be willing to go great lengths to "cover" themselves. Just becareful... after all it is ur hard earned money... and unlike electrical appliences... u can't simply discard and get a new one. U r STUCK with it for years to come. I hope Almare La Casa will not resort to such low act and improve themselves instead. Honesty is the best policies. No point getting business deal once twice from one person... u would want business deals to expand by word of mouth... good after sales service is important as well.

So far.. I don't know about other customers, but Amare La Casa's comments in forum are quite GOOD. Except for JKS n YOU (rinairfan). If according to what you said, satisfied customers with good comments are some acts of 'almare la casa', then i suppose that you're just someone from a 'opponent' company in this so-called wardrobe trade? To comment and hope others will believed what you had advised them?

To my personal opinion and advise, riairfan, if you think that the wardrobe in your house is obstructing your way or you find it a disgust just to look at it, you can actually call up a contractor, and ask them to TEAR THIS THING DOWN AND THROW IT AWAY... better than you resort to such a low act.

Im not trying to side the company, but just feel that it's unfair for them cuz' SOMEBODY are trying to spoil their reputations and saying bad things about them, while they did provide us a good services and delivers good workmanship for our wardrobes. That is why i guess so much 'satisfied newbies' are here in forum just to stand up for them. And please find something else to do, don think too much. It's not good for your character and brain. May the God bless you with wisdom and virtue!

Cheers !

Darknight, seriously...are u talking sense here? Do u know how much it would ve cost me to dismantle and then get a new contractor to build a new one? It is not only abt money... it is HARD WORK! I ve to get all my things out and then re-arrange back. Not to mention the problem will I face with my newly painted walls!

U know what... I believe in retribution... what comes around goes around. If u ever ve to go thru such a dissapointment in future be it with any item that u purchase and u as a customer... do remember what u ve just mentioned here. If I was really a competitor, how would I ve pics of the smeared silicon edges? Also, most Almare La Casa competitors are well-established. Almare La Casa did not even ve a website when I first signed up with them... unlike the rest of the similar companies that are exhibiting at the expo.

Anyway buyers...it is ur money and not mine after all... I am here to share my frustation and dissapointment that I had with them and their end products. I did try to do my homework before I signed up... then... they do not ve website and not even mentioned abt their products quality in renotalk or other forums. That is why I wanted to share these infos... up to u to believe me or not. Whatever decision u take is not my problem... not my loss anyway... cos I am already suffering with what I ve from them. Most probably will take that out in 2yrs when I need to do new paintjob for the rest of the house.