CONSOLIDATED POST ABOUT TAOBAO AND TMALL Taobao & Tmall The interest and enthusiastic in Taobao and Tmall has always been high among folks. Most can spend hours and days searching for the ideal item to purchase. Then again, some pre-requisite are required before one can venture further. Able to read Chinese, is half the job done then. The rest, there is always Google Translate. Just to pen down some thoughts and journey went thru. Searching for the dream item is not the hard part. There some many items to of various design, pattern and colours to choose from. Choosing to buy from who is the tricky part. First there is Taobao and Tmall. So what is the difference? From what I understand, Tmall are more of premium sellers. Chances of getting fake stuffs from there are lesser the sellers are more reputable, quality assurance is there as well. Then again, this does not means Taobao has no good stuffs or mainly fakes. Practice some due diligence, if an offer looks too good to be true, then mostly it is. For me I will look for those with 1) sales transaction 2) comments 3) higher diamonds rated seller. Read thru the comments, make sure the comments are coming from different names and also are frequents buyers and not some bogus buyers. Takes a little time but normally shall pay off well. Next, the interesting part, all vendors has a MSN like chat 阿里旺旺, if you are able to type Chinese, download it. You can chat directly with the seller, asking questions of your concern and clarify some doubts such as colour & dimensions (esp for wood grain furniture). And seriously, you can bargain a little as well if you are buying a few items or more, or request free delivery to an address in China. With chatting, the seller can "custom" a link for you to meet your requirement be it the pricing or dimensions. Troublesome you may say but to me, it is part of the fun of online shopping. I always chat when buying big ticket items and kinda get a little discount here and there. I was looking for some rain shower head, found this vendor, chat with him and found out that he is selling bidet spray as well but not listed on his site. So he sent me some pics, ask him about the material so end up buying 2 shower head and 2 bidet from him. He gave me a discount and I got some savings. Now he is offering me with more of his products for my consideration, send me mails with pics of some faucets and taps, will seriously consider if the price is right. Actually there is a small hiccup when buying from him, we both calculated the wrong amount to pay, I paid RMB60 more and the same evening, he refunded me straight away. If you ask me, do I trust them? Yes and no. Yes because the Chinese are slowly moving into the phase of understanding the importance of customer service, word of mouth. Passed were the days where they do guerrilla warfare, whack & run. Sometimes due to the lack of monitoring in QC, one may get a lemon item once in a blue moon. Still it wont deters me from continuing to buy from there for some items are pretty enticing. Like a study table, local prices are like $500 up to $1k or more, carpentry is like $120 per foot run, while in TB/Tmall, you can get easily for approx. $300. Making it more appealing if you are buying 2. Later I will post abit on how and who I used to ship the items. Payment to Taobao or Tmall Paying to TB and Tmall has always been a pain in the xxx. The more direct approach is buying thru agent but then agent charged a fee that sometimes makes the item no longer attractive. Eg. Peeka charges a 5% or min $5. If the item is low value, it is more contemptible to use such service. Not to forget, Peeka allow only up to 3 orders consolidation. (I think so) So another way is to use Credit Cards, which personally I avoid at all cost. This, firstly due to the unfavourable exchange rate and the 3% additional surcharge as well. So what can we do then? We can use Alipay. All you have to do is to register an Alipay account, now Alipay can even accept Singapore mobile. This is a safety security function, when paying, Alipay will send a 6 digit pin SMS to you r mobile for payment. To top up to Alipay, we can use AXS machine, to purchase Alipay Purchase Card, choosing from RMB200, 500 and 1000 to. You will have to enter your email and contact. Receipt will be issued and email sent. The email as follow: Please find your Alipay Purchase Card transaction details below. Transaction Date/Time : 2014-02-09 10:51:29 Amount Paid : SGD $218.70 Card Value : RMB 1000 Card Serial No. : 800300xxxxxxxxxx Card PIN : 2xxxxx Email address : abc123@gmail.com Contact No : 9xxxxxxx Also included are the instructions to top up in Alipay. Sounds easy right? But there are dome shortcomings as well too. 1) Unfavourable exchange rate charged. On this part, one has to do your own math, whether to buy thru agent and pay the fees/surcharge or thru this method. 2) Money top up cannot be refunded. So there will always be balance in the account. So it is better to plan and count how much you need before you top up. Personally, I will still use this method. At least I get to control what I spend, know how much I have; TB account will have record what I had bought. If received a super big lemon, I can deal direct with seller. Thru agent, there is no record unless agent able to retrieve for you but this will involve agent details such as payment, accounts etc. Any refund is also back to payee and not you. Long and tedious I feel. LATEST UPDATE Payment in TB, I understand when nowadays when you sent up a Taobao account, you will auto get a Alipay account. Alipay 支付宝 is the payment platform similar as Paypal. If you did not get the account, suggest you to get set up one Alipay account anyway. In Taobao, after placing an order, the site will direct you to payment page. From there choose this : 海外其它地区版. From there, you will see Nets payment. Yes, Nets payment. Surcharge is SGD1 per transaction. And from here, I believe the rest is history. So there you go, Taobao made easy for all.